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CRM & Business Automation · Logistics

Shipment-tracking portal for a logistics company

Clients log in to track shipments, download documents and pay invoices — no more status-update emails.

Sample case study — shows the format of our work; client details are illustrative.

ClientFreight forwarding company
IndustryLogistics
RegionSaudi Arabia
Timeline8 weeks
-75%status emails
24/7self-service access
8 wksto launch
The challenge

What was holding them back.

The operations team answered 200+ “where is my shipment?” emails a week and sent documents manually.

What we built
01

Client portal with live shipment status from the operations system

02

Download centre for bills of lading, invoices and customs documents

03

Online invoice payment and statement of account

04

Built on OutSystems for fast delivery and easy changes

Tech & tools
OutSystemsREST APIsSQL ServerPayment gateway
ServiceCRM & Business Automation
From $1,799 · see packages
Next step

Want results like these?

Tell us about your business and we’ll plan a crm & business automation project around your goals.